Public Offer

Seller: FOP Sova Nataliia Serhiivna (details and contacts — on the Seller Details / Contacts page).

Buyer: an individual placing an order.

Product: items presented in the catalog on the website.

Custom tailoring (custom-made): a product manufactured according to the Buyer's parameters/request.

The Seller sells, and the Buyer purchases the Product under the terms of this Offer, as well as the terms published on the website at the time of ordering (product description, price, availability).

The Buyer adds the Product to the cart and places an order.

Provides data necessary for order fulfillment (contacts and delivery).

Pays for the order in full.

Receives order confirmation by email.

The Seller may clarify order details/parameters via email, messenger, or Telegram Bot.

Prices and currency are displayed on the product page/in the cart.

The price is fixed for a specific order at the moment of acceptance (placing and/or payment) — except in cases of obvious technical error on the website (for example, "0 UAH").

Available payment methods and possible fees are listed on the Delivery & Payment page.

If partial payment applies for custom tailoring (prepayment/additional payment) — the rules are also described on the Custom Tailoring Terms page.

If required by law, the Seller generates and provides the Buyer with a fiscal document (including an electronic fiscal receipt) in the manner specified on the Delivery & Payment page or in the order notification.

Delivery terms (geography, delivery services, timeframes, cost, possibility of splitting the order into multiple packages) are defined on the Delivery & Payment page and are an integral part of this Offer.

The risk of accidental loss/damage to the Product passes to the Buyer from the moment the Product is handed over to the carrier, unless otherwise provided by mandatory legal provisions.

Return and exchange rules, deadlines, product condition requirements, procedure and return address are defined on the Returns & Exchanges page.

Important: custom-made products, as a rule, are not subject to return/exchange, except in cases of manufacturing defects — details on the Custom Tailoring Terms page and Returns & Exchanges page.

If the Buyer orders custom tailoring, they agree that:

• The result depends on the accuracy of the provided parameters/measurements and agreed details;

• In case of providing incorrect parameters, the Seller is not responsible for the fit discrepancy.

Full rules (deadlines, approval, return exceptions) — on the Custom Tailoring Terms page.

The Seller is not liable for:

• Delivery delays caused by the carrier;

• Consequences of erroneous/incomplete Buyer data (address, contact, measurements, etc.);

• Force majeure circumstances.

Personal data is processed in accordance with the Privacy Policy page. Without providing the minimum necessary data, the Seller cannot fulfill the order.

The procedure for claims regarding defects and possible solutions is described on the Returns & Exchanges page. Contacts — on the Seller Details / Contacts page.

Ukrainian law and the EU General Data Protection Regulation (GDPR) apply unless otherwise required by mandatory provisions of the Buyer's country of residence. Disputes are resolved through negotiations, and if necessary — in the manner prescribed by law.